Terms & Conditions

All content on this site, including, but not limited to: informational content, images, and trade design are the copyright 2020 of Lovely Thinkings Lda. and may not be reproduced in any manner without the express written consent of Lovely Thinkings.

All prices listed are accurate to the best of our ability. In the rare case that an item is listed incorrectly, Lovely Thinkings reserves the right to refuse the sale and may offer the items again at with the correct information.

Lovely Thinkings does not guarantee the availability of any items listed on %s. If the item selected for purchase is not available, Lovely Thinkings will issue a full refund and notify the customer by email of the cancellation.

Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. We retain our right to choose not to process an order, and though we will always make our best effort to give justification to our customers, a justification is not mandatory. Please further note that Lovely Thinkings shall have the right to refuse or cancel any such order whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, Lovely Thinkings shall issue a credit to your credit card account in the amount of the purchase.

Our items are sold in as is condition. It is important to note that metal items, like all material, regardless of type of metal, are susceptible to damage and requires preventative measures and maintenance, suhc as cleaning. It is important to be aware of the your toys while wearing them and to choose pieces that are appropriate for your lifestyle. We recommend for products that have a prolonged contact on the skin (more than 2 or 3 hours), to always test and remove the items periodically on the first uses to ensure that there is no unexpected restriction or allergic reactions.

Our leather items are made from a mix of vegetable tanned, chromium, European and international leathers. We do our best to provide the best quality, locally produced materials at the price point that our customers expect. Leather items, industry wide, do go through chemical processes to prepare the leather into a workable material and in an aesthetic and protective fashion for the end consumer. We are continuously improving our processes and sourcing to reduce the presence of unnecessary chemicals as much as possible.

If an item purchased from Lovely Thinkings was received damaged or faulty, we will gladly provide a refund or replacement. Each item is assessed on a case by case basis, in which case photographs or other proof of damage may be required.

RETURNS:

Online orders are available for return within 14 days of order delivery. The goods must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must be accompanied with a copy of the receipt.

Special or customs orders, and items on final sale such as for stock clearance and are not eligible for return.

Customers will assume responsibility for return shipping charges. Lovely Thinkings will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to the Lovely Thinkings office.

If all conditions are met, the original form of payment will be credited; if not, all items will be shipped back to the customer with an explanation. Customer incurs all shipping costs for all returned items.

RETURN ITEMS TO:

Lovely Thinkings Lda.
Rua Feio Terenas 37
Cave esquerda
1170-122
Lisbon, Portugal

FORMS OF PAYMENT:

Visa
Mastercard
Paypal

SALES TAX:

Sales tax charged is the national rate of 23% VAT tax on all items. The tax is already included in the final product price displayed on the site, therefore, will not be displayed as an extra charge in the cart.

BUYING GIFT CARDS:

If you are interested in purchasing a gift card please email [email protected]

CHANGES:

If you need to change your order please email [email protected] as soon as possible. We are happy to make any changes before your order has been shipped. Please note we have quick dispatching times, and once we receive and ship your order, no changes can be made.

EU / EEA SHIPPING:

We ship domestically and throughout the European Union (EU) and European Economic Area (EEA) using UPS private courier. Shipping cost displayed is by standard shipping, which can sometimes includes shipment to a UPS Access Point location nearest you. This is the best way we can offer fast, reliable and low cost shipping for you. Some orders we will take the liberty to send directly to your home address, or by express shipping, depending on our service provider, and determined on a case by case basis. Orders generally arrive between 3 – 7 days for these destinations.

INTERNATIONAL SHIPPING:

For international orders outside the EU and EEA, we ship by national postal service. Lovely Thinkings Lda. is not responsible for customs fees incurred from importing goods. International shipment time varies based on destination, though generally they take 1-2 weeks to arrive.

TRACKING NUMBERS:

Once your item has been shipped you will receive an email containing the tracking number for your shipment. Lovely Thinkings only ships packages Monday through Friday.

PRIVACY POLICY:

At Lovely Thinkings we will never sell, rent, or share your personal information with anyone. Information submitted to us is only available to our employees and contracted service providers that are processing your order or tending to your other requests. Any information and data we gather is only used to learn more about customers so Lovely Thinkings can better serve you in the future. If changes to this privacy policy are made they will be posted here promptly.

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