Terms & Conditions for Resellers

We are manufacturers and distributors of adult novelty toys. In order to access our membership area and access to wholesale prices, you must fill a membership application here.

Terms and conditions are subject to change without notice. If you have doubts, please review these conditions before each order, or ask us if anything here has changed since your last order. 

Placing an Order

There are different ways you can place your order:

1 – via the website – either by browsing through the categories or through the bulk order form within your account – and completing the payment online or offline. If you are based in the EU, we highly recommend you chose SEPA transfer payments, as this is the best option to reduce our costs, and therefore keep our prices lower for you. You also have an option to choose manually invoicing at the time of checkout. We will receive your order through the website, and send you a pro-forma invoice by email to review.

2 – Alternatively, you can also browse the website and our catalogues, and send us a list by email of the product codes and quantities. We will then e-mail you a pro-forma invoice for you to review your order with us, as well as the invoice any payment methods. 

After You Place An Order

Once we receive your order, we will already begin assembling and packaging your products. Many of our items are assembled and/or packaged at the time of a new order, to give your customers the best quality possible. Keep in mind for this reason we have a 1-2 week lead time on all orders, depending on the size of the order.

Your order is only shipped after the payment has been received in full and cleared in the account. Orders are shipped by UPS Standard service and to the EU and EEA countries, they usually arrive on average of one week.

Pricing

Prices displayed do not include taxes. Please see below under “Applied Taxes” to know what additional taxes will apply to your order. 

Prices are subject to change without notice. 

Payment Terms

Full payment is required only when we are ready to ship your order. No deposit is needed. Once we receive your payment in full, we will ship the order to you.

Payment can be made by SEPA transfer to our Portuguese account,  by PayPal or by credit card, which we provide the details at the time of invoicing.   

Applied Taxes

At invoicing, all orders from Portugal will be charged with VAT taxes of 23%. 

All other countries will be charged without any tax. It is the responsibility of such companies to account their own accounts by their respective tax laws. 

Shipping

Shipping costs are determined by the international courier (UPS) we use to send to your products, based on total weight and distance being shipped. We take our best measures to ensure your order is well-packed to protect your order as well as save on shipping costs. 

Currency and Charges

All our prices are displayed in Euros. If you are ordering from a country which does not use Euros as the local currency, we will provide you an invoice in your local currency at a pre-determined exchange rate and as close as possible to the current day’s exchange rate. Please take note that you may be charged additional fees by your bank to make the transfer of the payment into Euros. 

Refunds

We do not take refunds after items have been shipped. Under some circumstances, such as damaged products due to travel, manufacturing defects, etc., we will consider issuing a refund or store credit on a case by case basis. 

Before your items have been shipped, it is always possible to speak with us to make any changes to your order.

Photos

The photos on our website are included for you to use for the sole purpose of promotion of our own products. We hope that the work we have dedicated to our imagery also helps to enhance your own site and sales. Any other use or claim of ownership of our photos is considered copyright infringement. Please respect our work.

**By choosing to place and purchase an order with us, you agree to the terms and conditions set out by this document.

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