Shipping & Returns

Shipping

Order processing typically takes 1-2 business days. Once your order has been processed, your item(s) will be shipped that day if ready before 16h00 local time or the following business day. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight, size and destination at point of purchase.

Once your item has been shipped you will receive an email containing the tracking number for your shipment.

EU / EEA Shipping

We ship domestically and throughout the European Union (EU) and European Economic Area (EEA) using UPS private courier. Shipping cost displayed is by standard shipping, which can sometimes includes shipment to a UPS Access Point location nearest you. This is the best way we can offer fast, reliable and low cost shipping for you. Some orders we will take the liberty to send directly to your home address, or by express shipping, depending on our service provider, and determined on a case by case basis. Orders generally arrive between 3 – 7 days for these destinations.

Free Shipping

We currently offer free shipping to deliveries within the European Union only (not valid in EEA countries) via UPS Standard Shipping on orders over €200. You can see if your order qualifies by using the Shipping Fee Calculator in the shopping cart. Free shipping transit time will take about 2 to 5 business days, as our regular shipping service offers, and will include tracking.

We also offer free shipping to customers in the United States and Canada on orders over teh equilivant value of €200. Orders are sent by standard shipping by national post and can take between 1-4 weeks to arrive.

International Shipping (Outside EU)

For international orders outside the EU and EEA, we ship by national postal service. Lovely Thinkings Lda. is not responsible for customs fees incurred from importing goods. International shipment time varies based on destination, though generally they take 1-3 weeks to arrive.

Returns

Online orders are available for return within 14 days of order delivery. The goods must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must be accompanied with a copy of the receipt.

Special or customs orders, and items on final sale such as for stock clearance and are not eligible for return.

Customers will assume responsibility for return shipping charges. Lovely Thinkings will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to the Lovely Thinkings office.

If all conditions are met, the original form of payment will be credited; if not, all items will be shipped back to the customer with an explanation. Customer incurs all shipping costs for all returned items.

Any further questions can be directed to [email protected]

Return Address
Lovely Thinkings Lda.
Rua Feio Terenas 37
Cave esquerda
1170-122
Lisbon, Portugal

Returned items must be accompanied by a copy of the receipt.

Customers will assume responsibility for return shipping charges. Lovely Thinkings will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to the Lovely Thinkings office.

If all conditions are met, the original form of payment will be credited; if not, all items will be shipped back to the customer with an explanation. Customer incurs all shipping costs for all returned items.

Our products are sold in as is condition. Metal, like all material, is susceptible to damage and requires preventative measures and maintenance, such as cleaning with the appropriate solutions. Leather is a natural material and so will naturally bend and take shapes to the wearer, and can gain creases or other markings from the natural movement and use of the leather.

It is important to be aware of the type of material you are choosing for your products, any natural allergies you may have, and choose pieces that are appropriate for your lifestyle. We recommend for products that have a prolonged contact on the skin (more than 2 or 3 hours), to always test and remove the items periodically on the first uses to ensure that there is no unexpected restriction or allergic reactions.

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