Legal Terms & Conditions

All content on this site including, but not limited to: informational content, images, and trade design are the copyright 2022 of Lovely Thinkings Lda. and may not be reproduced in any manner without the express written consent of Lovely Thinkings.

All prices listed are accurate to the best of our ability. In the rare case that an item is listed incorrectly, Lovely Thinkings reserves the right to refuse the sale and may offer the items again at with the correct information.

Lovely Thinkings does not guarantee the availability of any items listed on our site. If the item selected for purchase is not available, Lovely Thinkings will issue a full refund and notify the customer by email of the cancellation.

Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. We retain our right to choose not to process an order, and though we will always make our best effort to give justification to our customers, although a justification is not mandatory. Please further note that Lovely Thinkings shall have the right to refuse or cancel any such order whether or not your credit card or other form of payment has been charged. If your chosen form of payment has already been charged and your order is canceled, Lovely Thinkings shall issue a credit to your credit card account, or other form of payment, in the amount of the purchase.

A note about our products and materials

Our items are sold in as is condition. It is important to note that metal items, like all material, regardless of type of metal, are susceptible to damage and requires preventative measures and maintenance, such as periodic cleaning.

It is important to be aware of the type of material you are choosing for your products, any natural allergies you may have, and choose pieces that are appropriate for your lifestyle. We recommend for products that have a prolonged contact on the skin (more than 2 or 3 hours), to always test and remove the items periodically on the first uses to ensure that there is no unexpected restriction or allergic reactions. Leather is a natural material and so will naturally bend and take shapes to the wearer, and can gain creases or other markings from the natural movement and use of the leather.

Our leather items are made from a mix of vegetable tanned, chromium, European and international leathers. We do our best to provide the best quality, locally produced materials at the price point that our customers expect. Leather items, industry wide, do go through chemical processes to prepare the leather into a workable material and in an aesthetic and protective fashion for the end consumer. We are continuously improving our processes and sourcing to reduce the presence of unnecessary chemicals as much as possible.

Sales Tax

Sales tax charged is the national rate of 23% VAT tax on all items. The tax is already included in the final product price displayed on the site, therefore, will not be displayed as an extra charge in the cart.

Changes to Your Order

If you need to change your order please email [email protected]s.com as soon as possible. We are happy to make any changes before your order has been shipped. Please note we have quick dispatching times, and once we receive and ship your order, no changes can be made.

Tracking Your Order

Once your item has been shipped you will receive an email containing the tracking number for your shipment. Lovely Thinkings only ships packages Monday through Friday.

Returns

Online orders are available for return within 14 days of order delivery. Returned items must be in original, unused condition. The goods must be free from wear, stains, odor or any condition that would prevent them from being resold as new. For products that come in a protective plastic seal, the items cannot be refunded or exchanged if the seal is open, unless of course the product was received damaged. Customers incur return shipping charges.

Special or customs orders, and items on final sale such as for stock clearance and are not eligible for return. Products that are used close or in open orifices of the body, unless they are not unwrapped out of their sealed packaged, are ineligible for return due to hygienic safety reasons,. Refunds will be issued if there is damage or fault to the product at the time of delivery to the customer.

Lovely Thinkings will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to the Lovely Thinkings office. If all conditions are met, the original form of payment will be credited.

Due to the complex nature of international shipping and fees, we highly recommend and expect that you contact us at [email protected] prior to returning a product so that we can confirm it is the best course of action for you, or offer another solution.

If an item purchased from Lovely Thinkings was received damaged or faulty, we will gladly provide a refund or replacement. Each item is assessed on a case by case basis, in which case photographs or other proof of damage may be required.

Return Address

Lovely Thinkings Lda.
Rua Feio Terenas 37
Cave esquerdo
1170-122
Lisbon, Portugal

EU / EEA Shipping

We ship domestically and throughout the European Union (EU) and European Economic Area (EEA) using UPS private courier. Shipping cost displayed is by standard shipping, which can sometimes includes shipment to a UPS Access Point location nearest you. This is the best way we can offer fast, reliable and low cost shipping for you. Some orders we will take the liberty to send directly to your home address, or by express shipping, depending on our service provider, and determined on a case by case basis. Orders generally arrive between 3 – 7 days for these destinations.

International Shipping

For international orders outside the EU and EEA, we ship by national postal service. Lovely Thinkings Lda. is not responsible for customs fees incurred from importing goods. International shipment time varies based on destination, though generally they take 1-2 weeks to arrive.

Privacy Policy

At Lovely Thinkings we will never sell, rent, or share your personal information with anyone. Information submitted to us is only available to our employees and contracted service providers that are processing your order or tending to your other requests. Any information and data we gather is only used to learn more about customers so Lovely Thinkings can better serve you in the future. If changes to this privacy policy are made they will be posted here promptly. You can read our full Privacy Policy here.

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