Can We Help?
Our team is involved in all of the steps of production, sourcing and design of our products. We believe in transparency and therefore always willing to share our deep knowledge and understanding of materials, processes, our makers and their craft. Whether you are browsing our site for your own interest or own a store and are interested to resell our products, we are here for you.
The most commonly asked questions are covered in our FAQs below. If you have any specific questions please do not hesitate to contact us through our form or by email at email@example.com.
All of our orders are shipped with a registered tracking number. This number will be sent to you in the email marking your order as complete.
If you chose standard shipping, please note that the order goes by national post and therefore will be transferred to your own national post service. You can track this number at cct.pt. If you chose UPS shipping, you can track at ups.com, as well as with the direct link that you will receive in your email by UPS.
After you place an order with us, you will receive an email confirmation that we have received your order. Alternatively, you can log into your account on our website from the header menu to see a current status of all of your orders.
For any exchanges or refunds, it is required that we receive the item back in its original condition. Return and exchange postage costs are the responsibility of the consumer. Please contact us before posting to confirm that for your concern, a return or exchange is the best course of action for your concern with your order.
Orders can be cancelled or changed at any time before the order is dispatched. Once the item is sent to the courier, we consider the product and the shipping to be paid and the order to be released. At this stage, a return or refund is necessary, as it is no longer possible to make changes on the order.
As we offer products of a high quality standard, we prefer as much as possible to reflect that in our prices. In this way, we honour the work and time of everyone involved in the entire production process. However, we do like to give special offers to promote our products and makers. They are exclusive to our community of followers on our mailing list – just send us a quick email stating you would like to sign up.