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All of our orders are shipped with a registered tracking number. If your shipping address is within the EU or EEA member states, you will receive an email notification by UPS with your tracking number and any updates regarding your shipping status.
After you place an order with us, you will receive an email confirmation that we have received your order. Alternatively, you can log into your account on our website from the header menu to see a current status of all of your orders.
For any exchanges or refunds, it is required that we receive the item back in its original condition. Return and exchange postage costs are the responsibility of the consumer. Please contact us before posting to confirm that for your concern, a return or exchange is the best course of action for your concern with your order.
Orders can be cancelled or changed at any time before the order is dispatched. Once the item is sent to the courier, we consider the product and the shipping to be paid and the order to be released. At this stage, a return or refund is necessary, as it is no longer possible to make changes on the order.
As we offer products of a high quality standard, we prefer as much as possible to reflect that in our prices. In this way, we honour the work and time of everyone involved in the entire production process. However, we do like to give special offers to promote our products and makers. They are exclusive to our community of followers on our mailing list – just send us a quick email stating you would like to sign up.